workforce planning services
Interim Planning Management & Operations Management
Planning for Your Service and Success
Your Services - Our Solutions
Interim Resource Planning Management Solutions
Planning for the success of your business.
We provide Resource Planning, Management and Optimisation solutions to identify service level improvements, deliver staffing solutions to your Service Centre, provide MI and Real Time analysis and identify potential cost savings for your business. We can deliver Long and Short term capacity planning and forecasting, alongside recruitment and attrition trends to support your business.
Good planning helps your organisation build a better service, and greater understanding your workflow pipeline.
Our experience of working with a number of high profile clients and organisations has bought about significant improvements to service levels, product life cycles, and improvements to process.
Contact us to discuss your requirements in more detail.
Operations Management
Strategic and tactical Interim Management solutions to deliver improvements to your business, bringing a wealth of experience of Finance, HR, Team Management and Motivation, Budget & Project Management and operational excellence to improve your organisational operations.
We offer the capability to improve Business Process Optimisation within your workflow, and deliver an overview of improvement opportunities within your organistion resulting in improved and effective service delivery to your clients and customers.
Contact Centre Management
20 years of Contact and Call Centre management experience covering Motor, Technological, Healthcare and Property Claims Management, as well as a wealth of experience of Call Centres for a variety of high profile internet, banking and high street retail clients has bought positive results in Service Levels and costs.
Our experience offers the opportunity to review your service offering, training requirements and staffing to allow you to service client reqirements.
